Arrangements for a return must be made within 30 days of the date the order is received(this isn’t when the order was placed mind you, but when the package arrives in your hands. )
Returned items that are not defective may be charged a restocking fee of up to 15% ($5 minimum), and shipping will not be refunded. Alternatively, we can provide 90% of the purchase price in store credit for your returned item. ($5 minimum restocking fee still applies.)
Unless explicitly stated by gTool, any coupon codes provided for customer use are discounts for products, not shipping.
RMA numbers are valid for 30 days from the date of issue. We ask that you send it backwithin 7 days. All packages received without an RMA number will be charged a 25% restocking fee ($5 minimum).
Rejecting receipt of a package is considered returning the package without an RMA number and may be charged up to a 25% restocking fee.
Original and return shipping charges for any non-defective returns are the sole responsibility of the customer. If we are at fault, gTool will provide a return shipping label and/or (with gTool’s prior consent) reimburse return shipping charges for non-expedited, trackable shipping methods.
Any shipping and/or customs charges billed to an gTool shipping account and not explicitly authorized by gTool will be billed to the customer.
If a defective part was reported and a label was sent out to you, comes back fully functional or damaged, the charge for the label will be deducted from the refund.
If a non-defective return is not returned in the condition it was sent out in, (i.e.. a torn cable on a display assembly, scratches, used adhesive, etc.) a refund may be denied, and the item can be sent back out to you at your expense. If your part doesn’t qualify for a refund, we will reach out to you, and if there is no response within 7 days, the part will be properly recycled. This 7 days also applies to items returned to us that include original pre-installed components transferred over to them.
3b 181 Des veoux Road